Our cosmetic products from Silentium are meticulously crafted in reputable factories, reflecting our commitment to quality and excellence. Unlike many other brands, we don't offer pre-made cosmetic items. Each product in our range is specially formulated and designed exclusively for us.

Our dedicated team tirelessly develops unique formulas, packaging designs, and ingredient specifications that adhere to our high standards of quality and performance. These formulations are then entrusted to our manufacturing partners, who operate under stringent professional standards.

Throughout the production process, our partners adhere to strict protocols and guidelines to ensure the integrity and safety of each product. From sourcing raw materials to the final stages of manufacturing, every step is closely monitored and rigorously controlled to guarantee the best possible outcome for our consumers.

With this level of oversight and control, we confidently deliver cosmetics that not only meet but exceed expectations in terms of efficacy, safety, and quality. Your trust and satisfaction are our top priorities, and we remain dedicated to providing you with products you can rely on and enjoy with confidence.

Silentium proudly stands as a beacon of cruelty-free beauty. Committed to compassion and ethical standards, every product undergoes rigorous development without any testing on animals. This dedication extends from ingredient sourcing to the final product, ensuring that no animal suffers for the sake of beauty. By embracing alternative testing methods and prioritizing ethical principles, Silentium offers a guilt-free beauty experience. Customers can indulge in luxurious cosmetics, knowing they support a brand that prioritizes kindness and integrity. Silentium's cruelty-free promise not only enhances beauty but also fosters a world where compassion reigns supreme in the realm of cosmetics.

Silentium epitomizes the essence of vegan beauty, offering a range of products free from animal-derived ingredients. Each meticulously crafted formula harnesses the power of plant-based ingredients, delivering exceptional results without compromising on ethics. From botanical extracts to nourishing oils, every component is thoughtfully selected to align with vegan principles. Silentium's commitment to veganism extends beyond product formulation, with packaging materials chosen for their eco-friendly and cruelty-free nature. By embracing a vegan ethos, Silentium provides a guilt-free beauty experience that resonates with compassionate consumers, fostering a more sustainable and ethical future for the beauty industry.

When browsing Silentium Cosmetics' website, you'll find an ingredient list under the description tab for each product. This commitment to transparency extends to all makeup and skincare items. We meticulously select the finest ingredients to ensure quality and safety in our products. It's crucial to examine the ingredients closely if you have allergies. If unsure about any ingredient, consulting your doctor for advice is recommended. Your health and satisfaction are our top priorities. By providing comprehensive ingredient lists, we empower our customers to make informed choices and trust in the integrity of Silentium cosmetics.

Apologies for the inconvenience of the unsuccessful order. If your bank didn't reject the payment, it might be due to billing details. Double-check all billing info, like name and address, before reordering or try another payment method.

Your card hasn't been charged for the failed order, but there might be a temporary authorization hold. This ensures enough funds for confirmation, though no money has been deducted. The hold will automatically reverse within 48 hours.

We regret any inconvenience due to the unsuccessful order. If your payment wasn't declined by your bank, it could be due to incorrect billing details. To ensure a successful reorder, double-check all billing information, such as name and address, before proceeding or opt for a different payment method.

Rest assured, your card hasn't been charged for the unsuccessful order. However, there might be a temporary authorization hold on your credit/debit card. This hold ensures ample funds for order confirmation. Although it appears as a transaction, no funds have been deducted. The authorization will automatically reverse within 48 hours.

This suggests the product may be out of stock. Although available when added, it may become unavailable by checkout. The site saves items in your basket without reserving stock. This is common during sales and product launches. Some products are unavailable in certain countries due to shipping restrictions, especially fragrance and setting spray. You'll receive a message alert in your basket if we can't ship to your address.

We apologize for any inconvenience, but due to our automated distribution warehouse, orders cannot be canceled once placed. However, if you're unhappy with your purchase, you have the option to return it within 30 days for a refund.

We regret to inform you that orders cannot be altered once submitted for processing at our warehouse. However, we offer a returns policy allowing you to return unsatisfactory items within 30 days of receipt. Please be aware that return policies may vary for different products or items purchased during sales or promotions. We encourage you to review our returns policy to determine eligibility for returns. We apologize for any inconvenience and appreciate your understanding.

The item you purchased is currently out of stock. If you require further assistance, please don't hesitate to contact our customer service team to request a refund. We apologize for any inconvenience this may cause and appreciate your understanding.

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•Diners Club
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•Apple Pay
•Google Pay
•Meta Pay

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

USA MAINLAND

• Free shipping arrives 3 to 8 business days.
• Standard shipping arrives within 2 to 5 business days.
• 2 Day delivery arrives within 2 business days.
• Express - Next Day Air , order before 1 PM PST on a business day next day delivery

US OUTLYING ISLANDS

• Delivery of 2-5 business days.

INTERNATIONAL SHIPPING

• Delivery of 6-10 business days.

US MAINLAND

• Small order $7,95
• Free shipping over $60

US OUTLYING ISLAND

• Small order $7,95
• Free shipping over $60

INTERNATIONAL SHIPPING

• Small order $18,95

Everyone gets free shipping on orders over $60 in the US territories when shopping on our website.

Certainly, our products are shipped globally.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Yes, we ship to PO boxes. However, for safety reasons, hazardous materials (HAZMAT) cannot be sent to PO boxes. This restriction ensures compliance with shipping regulations and protects both recipients and shipping personnel. Please note this limitation when placing orders, as HAZMAT items require special handling and cannot be delivered to PO boxes. We prioritize safety and compliance in our shipping procedures while striving to accommodate our customers' needs. If you have any questions about shipping to PO boxes or the restrictions on HAZMAT materials, feel free to reach out to our customer support team for assistance.

EXTRA SHIPPING DISCOUNT FOR US ARMED FORCES

• US Armed Forces America $5,77
• US Armed Forces Europe $5,77
• US Armed Forces Pacific $5,77

• We offer free shipping for al US Armed Forces orders over $60

SHIPPING AND CONDITIONS

• Military mail may take up to 14 days to reach its destination.
• Militarily shipping discounts are only for APO FPO.
• You are not allowed to order HAZMAT products to any APO or FPO addresses.

1. Quality Control Assurance: Every product in our inventory undergoes meticulous quality control checks to ensure premium standards.
2. Warranty Coverage: Our warranty offers a comprehensive guarantee against any manufacturer defects.
3. Cosmetic Tools Guarantee: Our warranty for cosmetic tools encompasses any manufacturing, design, or material defects. Should you discover any such defects within 6 months of purchase, kindly notify our customer service team. Remember to capture a photo of the affected brush or brushes. Upon approval of your claim by our customer service, you will be provided with an RMA (Return Merchandise Authorization) code. Please ensure to affix this code on both the shipping box and include it with the invoice inside the box. You may then proceed to return your order, and we will promptly exchange it for a new one. Please note, the shipping costs for returning items are the responsibility of the customer. Failure to include the RMA code on the box or invoice will result in the inability to process your claim. Additionally, items cannot be resent if returned without the RMA code or without prior approval from our customer service team.

This information is designed to clarify our warranty procedure for cosmetic tools. Should you require further assistance, please do not hesitate to contact us.

We don't offer a six-month warranty for cosmetics and skincare items. If you need to return any of these products, you can find details in our "RETURNS & REFUNDS" section.

• Our return policy allows for free returns within a 30-day window if you're not satisfied with your purchase.
• Refunds cover the product cost minus shipping fees. Items must be in original saleable condition, with attached barcodes, packaging, and dispatch note. Refunds are issued to the original payment method.
• Please note, return postage costs are not reimbursed.
• In the case when a product has been damaged, and the damage is not covered by our warranty, you are not eligible for a refund.
• Verify eligibility for return. Obtain RMA code from our customer service. Attach the RMA number and the purchased shipping label to the box before returning the items.

• If the product and its packaging remain unopened and undamaged, you qualify for a product refund. Please note, however, that shipping costs are non-refundable.
  
• If any items in your order arrive in unsatisfactory condition, kindly inform us within 7 days of delivery. Provide your order number and clear photos of the damaged item with your pack slip via our Contact Us page. Please note that we cannot address cases reported after 7 days of item receipt.
• In the case when a product has been damaged, and the damage is not covered by our warranty, you are not eligible for a refund.
• Only the amount you paid for the products will be refunded; discounts are non-refundable.
  
  Please check our Terms of Service to see if you're eligible for a refund.

• After our customer service team approves the return and provides instructions, the buyer will need to cover the shipping costs to send the item back to us.
• Additionally, if the original purchase had free shipping, the buyer is responsible for the return shipping costs.